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Responsible Disclosure Policy
At Cybrid, we are committed to ensuring the safety and protection of our users.
Reporting a potential security vulnerability
If you believe you’ve discovered a potential security vulnerability within the Cybrid infrastructure, we would like you to let us know as quickly as possible by emailing security@cybrid.xyz. and be sure to include:
- Detailed description of the vulnerability
- Steps for reproduction
- Any potential impacts
We are committed to reviewing all reports disclosed to us. We request that you provide us with a reasonable timeframe to complete our review and, if necessary, remediate or mitigate the potential security vulnerability.
Please do not publicly disclose the details of any potential security vulnerabilities without express written consent from us.
Cybrid does not condone any malicious or illegal behaviour in the identification and reporting of security vulnerabilities and you should not engage in any activity that violates applicable laws.
Contacting support for other reasons
For non-security related inquiries or if you're experiencing issues with our services, please reach out to our support team for assistance. For real-time updates on our service availability and any ongoing maintenance or outage information, please visit our Status Page.
Contact Support through Slack: For onboarding and current customers, our dedicated support team is available through direct Slack channels.
Contact Support outside of Slack: If you need assistance with your account, or are encountering any technical difficulties, please email our support team directly at support@cybrid.xyz.